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If you would like to check on the status of your order, if you received a damaged item , would like to return an item or have a general question regarding a product you saw on our site, please provide us with the information below and a Netkidswear customer service representative will contact you via phone or email within 1-2 business days.

Please keep in mind that it is often necessary for us to contact a vendor to get the current status of an order. If we have not replied within 2 business days then we may still be waiting on information from a vendor. As soon as we secure a detailed response to your inquiry it will be forwarded to you via email. We welcome all feedback about our site, products and customer service.

Please note:

  • We do not sell replacement parts.
  • We ship select items to Alaska and Hawaii, please e-mail us with the items you would like to purchase prior to placing your order. Please Note: Free shipping offers do not apply when shipping to Alaska or Hawaii.
  • We do not offer a catalog or samples.
    If checking status of an order, please check each product page for "usual shipping times" if that full time has not passed, your order is still being processed.
    First Name:
    Last Name:
    Order # (if applicable):
    E-mail address:
    Daytime phone:

    Please Note: Our Call Center will be closed on Wednesday, May 15th, for Shavuot. We will re-open on the following Friday, May 17th, 9:30 AM - 5:30 PM EST. However, you can still contact us via email and place your order anytime.

    If you prefer to call us for order status & placing orders only, please call (877) 454-3771 Mon-Fri 9:30 AM - 5:30 PM EST.

    For all other inquiries or to return an item, please use the e-mail form above. We will respond within 1 - 2 business days.
    2909 Washington Rd
    Parlin, NJ 08859
    877-454-3771, 732-727-3010